Services
I combine two loves, programming and business. I feel at home, no matter if I am face-to-face with customers, behind the scenes, helping users to get the most out of tech, offering customer support, or helping in the development of new features.
A Passion For Customer Service
In being a first point of contact for support, it is important to listen with care, you are not just gaining details about the area of support, but you are also listening to gage what kind of person you are talking with. People understand tech on different levels, how I may explain a solution or what questions I ask, will be tailored to whom I am speaking with.
In helping to assist users/customers determine if a product/service is for them, it’s vital to understand their needs. How does the product/service I represent align with the needs of clients? What indicators of success are important for the client/user? How does the product/service cater to the future goals of the client/user? What level of support will be needed for this client to help empower them to get get the most out of the product/service.
Online communities, forums, other social media outlets, mean our communication today has the potential for a much wider reach. It’s important to get the service right first time, to represent the values of the business well every time.
Small Business Support
There are so many decisions to make when bringing a brand, product, service or charity, to life. From social media concerns, project management tools to website development.
Facebook groups provide a great way to host an online community. A space to showcase your expertise, receive genuine customer or potential client feedback and insights. With different options as to the kind of group, an array of features available for you to ‘tap into’ depending on the kind of group you have in mind, it can be quite daunting to set up a group from scratch.
Once a group is set up, there are a number of tasks that quickly fill your time. Tasks such as, providing value to members with resources/ guides, scheduling events, admin duties to provide a safe space which is free as spam, schedule posts for future release, day-to-day activity to get the most for your group when battling Facebooks algorithms to get your content noticed.
Virtual admin support is vital, as more businesses enjoy the benefits of a truly global customer base. Often this comes hand-in-hand with online systems, remote working with employees and contractors. I can free up some of your time by taking on an array of virtual admin duties. Want to do the work yourself to save on money or keep full control, then I can teach you how to use and best apply new systems in your business.
I bring experience of building sites, working in line with GDPR best practices, integrating websites with the tools which save you time and give you valuable insights. I can work directly with your hosting provider, to deal with any support requests that arise in helping you launch or re-launch your website.